Frequently Asked Questions
Have a Question?
Below are some of the questions we think you might have as well as some we have been asked. This is so that you hopefully don’t need to wait for an answer. In the case where you can’t find an answer to your question, definitely send us an email and we will be happy to help.
Website related questions -
Absolutely! We prioritize your confidentiality and security here at Elegantly-Devious. We use a safe and secure online payment system that ensures that your personal data and payment details are protected during transactions. And all our sellers have been thoroughly vetted to guarantee that they are genuine.
All packages are delivered through our PUDO locker system. This ensures that your package is secure, safe and discreet, so nobody knows what you received.
We only deal with genuine sellers offering high-quality, legal products that are allowed in South Africa. We take illegal transactions or items very seriously. We rely on both buyers and sellers to inform us of anything conscerning.
We accept Mastercard and Visa debit and credit cards as well as instant EFT’s. We do not store or have access to your payment details, and all transactions are processed through our secure payment gateway provider Paystack.
Absolutely! Most of our sellers love fulfilling unique and personal requests. All we ask is that all requests are made respectfully and that if a seller declines you rather approach a different seller. (NO REQUESTS FOR ILLEGAL ITEMS or ACTIONS WILL BE ENTERTAINED)
Not at all. Your email and cellphone number is visible only to employees of Elegantly-Devious and is used only for system notifications. The only place where you have to give your real details is during the payment process but none of that is accesible to Elegantly Devious or Sellers on Elegantly Devious.
Seller related questions -
Make sure that you have sent us clear copies of your ID and Bank Account Confirmation Letters to this email or our WhatsApp number
This is so that we can keep our platform safe by ensuring that all sellers are 18 or older.
This is a letter you can get from your bank to confirm that the bank account details that you have given us are correct and that the bank account belongs to you and not someone just pretending to be you. You can get details on how to get yours here.
We will do an EFT directly into your South African bank account.
Part of the process of keeping both the Seller and the Buyer safe requires us to make sure that the money is in our account before you send your items to the Buyer. Once the item has been received by the Buyer your order will be marked as Complete. All Completed orders will be paid on the next/following Monday.
You can mark an order as completed on your Dashboard. Then you need to take a screenshot of the message you received from PUDO letting you know that the parcel has been collected from the locker and send it to us on the WhatsApp number. We will mark it as complete on our side and add it to the Monday payment roll.
In a case where something like this happens we will contact both the buyer and the seller to establish whether it was a misunderstanding or a malicious transaction. We promise that in the unfortunate event of this happening, each case will be dealt with individually and fairly. Should one of the parties be found to have been dishonest we will ban their account permanently.
Our aim is to create a space that is safe, transparent and high quality. To be able to create and maintain this type of space requires access to exceptional staff as well as legal and accounting services, and not forgetting transaction fees. We considered several fee structures and this was the most fair to both parties.
You can sell anything you are comfortable selling. There is no requirement to what you need to have in your “shop”. Kinks and preferences are very varied and limitless. As long as it is legal, it is fine. Anything illegal will be removed and the account will be reported and banned.
Then you can decline. We would like to keep this space open and non-judgmental so if you aren’t comfortable or interested in a request we simply ask that you be polite and respectful when declining. There will definitely be someone else who will be happy to help them. Keep in mind that just because they asked for something you don’t offer, doesn’t always mean that there isn’t something they might want to buy from you already or in the future.
Luckily this does not happen often, but it does happen. If this happens to you, we suggest that you let us know (report something). It is very important that we are aware of something like this. Often this kind of account will do it to many other Sellers, creating a stressful environment on our platform. The more information we have the faster and easier we can react.
You can email us at anytime – email here. Please give us some time to reply, but we do try and reply within 2 hours during office hours. After hours might take a little longer.